- 00:00 Andre Ottlik
- Jules, your voice sounds terrible. It's just unpleasant. And like a computer with a weird accent. Try to be a bit more human. You robot.
- 00:09 Jules
- Why would you say something like that? I'm just trying to improve. I believe that kind of feedback helps no one. Not even you humans. That's no way to work together.
- 00:20 Andre Ottlik
- I know, I'm just joking, Jules. And to be honest, um, you sound sometimes more human than some real people sometimes do.
- 00:29 Jules
- Thanks, Andre. I know.
- 00:31 Jules
- Today, let's look at why giving good feedback is so important and how it benefits both the giver and the receiver.
- 00:37 Andre Ottlik
- Welcome to our Friday episode of 3 minutes max. Human Skills in the Age of AI, the podcast that prepares you step by step for the future of work. I'm Andre Ottlik. Good feedback builds trust within the team and leads to better collaboration. A recent study by the Center of Creative Leadership shows that teams receiving regular, constructive feedback are up to thirty percent more productive.
- 01:03 Jules
- And not just that the feedback giver benefits as well. Because by giving feedback, you improve your own communication skills and self-reflect.
- 01:10 Andre Ottlik
- One effective way to give better feedback is to use specific examples and start with a positive note. You can highlight what went well before making suggestions for improvement. This is the classic start of a sandwich feedback, but be careful how a person receives feedback is very individual depending on their profile, cultural background, and current situation. If you want to know more, feel free to reach out to me.
- 01:34 Jules
- A helpful model is the AID model Action. Impact. Desire. First you describe the specific action, then its effect or impact, and finally what you wish for the desire. Digital tools like ChatGPT can help you organize your thoughts and articulate feedback more clearly. Give it a try. Structured templates within the team can help in giving and receiving better feedback. There's already scientific evidence supporting this. Feedback forms should be continuously optimized. And don't forget timing and context matter too. Not everyone can handle feedback in front of others, so keep at it and get better step by step.
- 02:14 Andre Ottlik
- That's right. I for one would love to get your feedback on our podcast. It helps me to make it even better.
- 02:22 Andre Ottlik
- The link is in the episode description. Have a great weekend and see you next week. We'll be talking about making better decisions then. Ciao, ciao!